The night before delivery, the delivery truck driver calls and begins asking me about our parking lot, how many stairs we had, etc - all information that was on our invoice but that he seemed to have no knowledge of. No one had told him our stuff needed to be moved to a shuttle, either, so he had to wait an additional 8 hours to deliver while he get in touch with the office and arranged a shuttle.
AVOID!! Once they have your stuff, they will charge you as much as they can in additional "services," (all covered in the "contract") and damage your items.
During delivery, they did not bring tools to re-build the two pieces of furniture they had broken down during pick up, and were going to leave without doing so until we borrowed tools from the maintenance man at my complex. And finally, my stuff is damaged. My white metal headboard has paint chipped on all sides; my wooden dresser has large chunks that have come off, as well as a huge patch of water damage on the top corner; and the one suitcase I sent with them (brand new) has a handle ripped off of the side. Of course, their "complimentary" insurance policy only covers .60 cents/lb on damaged items. You should also know that while Jerry claimed they use their own trucks and drivers, our delivery drivers confirmed they were working as independent contractors...in a rented UHaul, not an Apex truck.
AWFULLLLL!!! I am literally in tears right now because they are smashing my boxes up in front of my eyes and everything is breaking!!! NO ONE will answer the phone at the company... I have been emailing, calling, texting EVERYTHING. They got their money and now they destroying my life in front of my eyes!!! UPDATE: they still haven't given me my stuff, they are crooks. They have charges me OVER double the estimate!!!
Where to begin? We hired these movers for a move from RI to FL. I had a one bed apartment, and they quoted me $1400 for the move - including break down/set up of big furniture, moving boxes up and down one flight of stairs, delivery, fuel, insurance, etc. While booking with them, Jerry asked us if a semi truck would fit in my apartment complex parking lot for delivery. We said no. He said that wouldn't be a problem, our stuff would be transferred to a shuttle before delivery.
Sucks I should of got another company it's been two weeks no suff delivered to my new address in Fl from Indiana can get A hold of these people am having my lawyer looking k in to it Iam Retierment to d and sleeping on a air matters I have nothing at all
Finally a delivery agent called us to check in about delivery, and when I mentioned the small parking lot, she said that was a problem and there would certainly be a "shuttle@ fee. Over a week of back and forth phone calls and emails with a manager, and they were resolute in charging us an additional $350 for the shuttle. This is despite the fact that Jerry (on a recorded phone call) told us there wouldn't be a charge. Natasha, a manager, recognized that Jerry had in fact told us that but said it was not the company's responsibility and they had the right to charge us. She even admitted he needed to be retrained, but that we still had to pay Fine.
I had no concerns, and despite the pick-up drivers being late (New England traffic, not really their fault), everything went smoothly on pick up. My pick up agent asked the same question about the semi truck on delivery, and told me to call again and tell the company a semi wouldn't fit. We attempted to call several times and left several voicemails about it. No one called back.
Apex Moving Storage Inc is a US Moving Company based in Valdosta, Georgia. Apex Moving Storage Inc is located at 621 W Savannah Ave, Valdosta, GA 31601, USA.
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